Why is accessibility important?
More customers through the door – 1 in 5 people in the UK have a disability. That’s a lot of potential regulars you might be missing.
Staff stay longer – When your team feels valued and supported, they stick around. Less turnover, less hassle.
Better reviews online – People notice (and rave about) places that make everyone feel welcome.
Families and groups choose you – If you’re accessible, you’re the easy pick for groups with mixed needs.
Word of mouth spreads fast – Happy customers tell their mates. It’s free advertising.
You’re future-proofing – What works now will matter even more in 10 years.
Stand out from the competition – Most places talk about inclusion. Few actually do it well.
Happier staff = better service – When your team feels good, they’ll make your customers feel good too.
Small changes, big impact – A ramp, a handheld menu, or staff training can make all the difference.
It’s just good business – More people = more sales. It’s that simple.
You’re part of the community – Local businesses thrive when they reflect the people around them.
Avoid awkward moments – No one wants to turn someone away because they can’t get in or be served properly.
20% of Brits are disabled.